Your questions, answered!
Got burning questions about our tournaments, merch, or platform? We’re here to clear the fog of war and get you back in the game!
What is NexaPlay?
NexaPlay is a leading gaming and esport platform, hosting competitive tournaments and offering a diverse range of gaming products and merch in Dubai.
How do I join a tournament?
Simply sign up on our platform, navigate to the ‘Tournaments’ section, and choose the one you’d like to participate in. Remember, some tournaments may have entry requirements or fees.
Is there a fee to join NexaPlay?
Joining NexaPlay is absolutely free! However, some tournaments or premium features might come with a cost.
How does NexaPlay ensure fair play?
Fair play is our top priority. We have robust anti-cheat systems in place, and our unbiased matchmaking ensures every game’s a balanced battle.
Can I buy gaming gear from NexaPlay?
Yes, you can! Head over to our ‘Shop’ section to explore the latest in gaming gear and exclusive NexaPlay merchandise.
How can I collaborate or partner with NexaPlay?
We’re always open to collaborations. Drop us a message through our ‘Contact Us’ section, and we’ll get back to you pronto!
Can I join multiple tournaments simultaneously?
Absolutely! As long as the schedules don’t overlap and you meet the criteria for each, game on!
What happens if I face technical difficulties during a match?
We recommend checking your setup before the tournament begins. If you experience issues during the game, reach out to our support team immediately.
How are winners determined and prizes distributed?
Winners are determined based on the specific rules of each tournament. Prizes vary and are detailed on the respective tournament pages.
Can I change my team members after registering?
Team modifications are allowed until a specified date before the tournament. Refer to the tournament details for more info.
Can I suggest a game or event to be added to the platform?
Of course! We always welcome feedback. Drop us a suggestion through our “Contact Us” page.
I've won a prize! How will it be delivered?
Congrats! Prize delivery methods vary—some are digital, some physical. Winners are usually contacted via email with details.
Is there a refund policy for paid tournaments?
We do not offer refunds for paid tournaments. Once registered, all fees are final.